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METAGATE 1.20.2

Installed Metagate version 1.20.2 but is getting the "MetaProxy is not running" message.
Tried all the suggestions in:
https://metahash.readme.io/docs/metaproxy-is-not-running
but the problem persist - never solved. I am using Windows 10 operating system.
Also tried to re-install the app but the same problem.

What can be the solution to this????

NEED HELP!!!!!