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The ticket count disappears

Hello,
When I start forging, the ticket count works fine but sometimes returns to zero.
Example:
4 hours forging 10 tickets ok.
8 hours forging 20 tickets ok.
12 hours forging 30 tickets ok.
When I check at 13 hours 43 minutes and 36 seconds of forging the tickets was 0.
Then maybe it comes back to counting well but I wanted to know if it is normal or I have to do something.
Have nice days